The team will operate out of Primary and community facilities to help with the integration of secondary care teams with primary care teams. The team will locate a number of suitable practices where they can operate out of, this will be communicated widely to staff and patients. Patients will be able to be seen from their own practice where practical and appropriate.
Manchester Medics are able to offer a wide range of specialties but in the first instance would like to develop a few targeted areas with the GPs. We have given examples of diabetes and ENT in this prospectus but due to our extensive consultant body we can have in placing clinical service that the commissioners / GPs require. The administration team for Manchester Medics will liaise closely with the practices, booking patients into clinic slots and ensuring patients are aware of appointments time’s locations and any requirements they may have MM will work collaboratively with the partners and local service providers and patient groups to ensure a seamless and integrated approach to any service. We will pay particular attention to helping the GP impacted by any contract we undertake. MM is committed to reducing unnecessary referrals and encouraging the GP community to work in a more structured and integrated way. MM and its partners will provide a full local pathway including outpatient consultations, diagnostic and surgical procedures .
MM will works with established diagnostics partner organization to provide rapid access to diagnostics on site in one of the hubs. This partner will be based in the Greater Manchester area and has a state of the art referral management system to enable efficiencies to be gained.. The diagnostic services will operate as a sub-contract to MM and all management of performance will be through a service level agreement with the diagnostic provider.
MM will arrange for surgical admission as part of the CQC acute service contract. In the future the same consultant who consented and listed the patients will perform the operation. There will be no need for referral to another provider.
Service delivery continuity will be guaranteed by a ‘this week next week update provided to any commissioning authority/partner. Short-term issues associated with the service and any long-term delivery issues will be reported monthly with recommendations for improvement. MM will adhere to national standards and any procedures, protocols or additional standards that may be agreed locally. All members of the team will follow approved protocols/ pathways for treatment. The protocols are based on NICE guidelines and best practice and will be agreed by both GPs and consultant.